Customer Service Coordinator

M, Ruhjehige, Iskandhar Magu, K. Male

3015905

[email protected]

https://www.personalcomputers.mv/

jobs / Customer Service

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We are looking for enthusiastic & experienced individuals to join our team !

Key Responsibilities

Receive and attend to customer enquiries regarding product repairs, servicing, and technical issues.
Register service requests and ensure accurate recording of customer and product details.
Coordinate with service technicians to schedule, monitor, and follow up on repair jobs.
Keep customers informed about repair progress, estimated completion times, and collection arrangements.
Prepare service quotations and obtain necessary customer approvals before proceeding with repairs.
Coordinate warranty claims and service-related matters with suppliers and relevant departments.
Follow up on pending repairs, delayed jobs, and outstanding customer requests to ensure timely resolution.
Handle customer complaints and coordinate with the relevant teams to resolve issues professionally.
Ensure proper documentation and maintenance of service records, job sheets, and reports.
Coordinate the collection and delivery of products where required.
Monitor completed repairs and ensure customers are notified when products are ready for collection.
Ensure compliance with company policies and service procedures.

Requirements

Diploma in Business Administration, Information Technology, or any other related field.
Previous experience in customer service, service coordination, or administrative roles is preferred.
Strong communication and interpersonal skills.
Excellent customer service and problem-solving abilities.
Good organizational skills with the ability to manage multiple tasks and follow up on pending matters.
Ability to communicate effectively with customers and technical staff.
Basic knowledge of computers, IT products, and electronic devices is an advantage.
Basic computer skills and knowledge of MS Office.
Ability to handle customer complaints professionally and maintain a positive attitude.
Good attention to detail and accuracy in documentation.
Ability to work independently as well as part of a team.
Willingness to work flexible hours, including weekends and public holidays when required.

Negotiable

14th November 2026, 12:00pm

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