Lot 10608, Dhumburi Magu, Hulhumale, 23000, Maldives
3351610
ASSISTANT GUEST SERVICES MANAGER
Hulhumale' / K. Atoll
jobs / Guest Relations
Posted 1 year ago
Join Our Team
General Requirements
- Degree or Post graduate Degree in Business Management or Health related field
- Minimum 4 years customer service experience and 2 years in supervisory position
- Healthcare experience is an advantage
- Excellent communication skills and proficient in written and spoken English and Dhivehi
- Good analytical and problem solving skills
- Ability to work in cordial relationship with diverse culture and nationalities
Job Specification
- Assist Guest Services Manager in supervising daily front desk activities
- Prioritize and delegate daily work responsibilities to front desk staff
- Train and guide front desk staff to provide quality customer services
- Resolve guest issues and enquiries to ensure guest satisfaction
- Provide feedback to the team members on their performances and improvements
- Collaborate with clinical and support staff to foster service delivery in line with international standards of quality healthcare
- Assist in investigation of guest concerns and assist in the implementation of corrective course of actions pertaining to particular departments/functions
- Assist in ensuring effective procedures of service billing and reconciliation in order to prevent loss of revenue
- Coordinate with Business Development in setting health marketing strategies
Salary & Benefits
- Salary based on qualifications and experience
- 30 Days Paid Annual Leave
- Medical Insurance
- Meal while on duty
How to Apply
Candidates interested in applying, please email your application along with the following
mandatory documents to [email protected] before 1600 on December 3, 2022.
(Email Subject Code: TTH – Assistant Guest Services Manager)
- National Identity Card or Passport
- Recent Passport Size Photograph
- Updated CV
- Relevant Educational Certificates (Attested from law firm’s/ government offices)
- Recent Police Report (For Maldivians Only)
6. Reference Letter / Experience Letter (from current and previous employer)
Salary
Negotiable
Submission Deadline
3rd December 2022, 12:00pm
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