Lot 10608, Dhumburi Magu, Hulhumale, 23000, Maldives
3351610
Senior Contact Center Executive
Hulhumale' / K. Atoll
jobs / Customer Service
Posted 5 hours ago
We are looking for a passionate and energetic Individuals to join our Team.!
General Requirements
- GCE A ‘Level
- Minimum 2 years of customer service experience and 2 years in a supervisory role
- Exceptional verbal communication and active listening skills
- Proficient in MS Office
- Proficiency in English & Dhivehi
- Ability to work on shift duties
- Confident in dealing with customers over the phone in a professional manner
- Can work under pressure
- Ability to multitask, set priorities and manage time effectively
Job Specification
- Manage a team of Executives and schedule their duties to effectively manage the calls, emails and instant messages
- Motivate and supervise employees to achieve established call center performance expectations, identifying and addressing opportunities for improvement
- Coordinate all process and activities in assigned skill groups
- Assists the call center Manager in running call center operations including reporting and disseminating information
- Handle escalated enquiries from Executives as well as feedbacks
- Drives increase conversion of leads to appointments
- Adept knowledge of organizational policies, products and services
- Manage stressful situations within the call center in a calm manner
- Ability to maintain customer confidentiality
- Meet all booking requests, reschedule requests while working closely with guest services, and keeping track of available specialties, doctors on duty and new service additions
Salary
Negotiable
Submission Deadline
6th June 2026, 12:00pm
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