MTCC Tower, Boduthakurufaanu Magu
1650
Support Specialist
Malé / K. Atoll
jobs / Skilled Technical Service
Posted 10 hours ago
We are looking for a passionate and energetic Individuals to join our Team.!
Specific Duties
- Field incoming help requests from end-users via both phone and e-mail and requests to the helpdesk system in a courteous manner.
- Provide Tier 1 and Tier 2 support.
- Document all pertinent end user identification information, including name, division, contact information, and nature of problem or issue.
- Understand the working of the hardware used in the Transit Management System (TMS) and ensure all hardware and software in the TMS system is in working condition.
- Attend issues related to TMS system under the supervision of Transit System Administrator.
- Build rapport and elicit problem details from help desk customers.
- Prioritize and schedule problems, escalate problems (when required) to the relevant department.
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, actions taken, through to final resolution.
- Apply diagnostic utilities to aid in troubleshooting.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
- Install anti-virus software.
- Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Test fixes to ensure the problem has been adequately resolved.
- Perform post-resolution follow-ups to help requests.
- Evaluate documented resolutions and analyse trends for ways to prevent future problems.
- Design and conduct end-user training on applications and IT equipment usage when necessary and as directed by the supervisor.
- Manage and/or provide guidance to junior members of the team.
- Troubleshoot, research and apply fixes and upgrades to existing systems.
- Ensure all activities are performed in compliance with ICT policies and mandate.
Minimum Requirements
- Bachelor's degree in a related field OR
- Diploma in a related field with 1 years experience
Salary
Negotiable
Submission Deadline
23rd May 2026, 12:00pm
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