Reservations Manager

39 Orchid Magu, PO Box 2015, Malé 20-02, Republic of Maldives

+960 665 6100

[email protected]

https://www.velassaru.com/

jobs / Reservation & Ticketing

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We are looking for a passionate and energetic Individuals to join our Team.!

Candidate profile

At least 2-3 years of experience in similar capacity in a 5-star resort or hotel
Bachelor's degree or equivalent academic degree
Excellent knowledge of Reservation system, Opera knowledge is a must.
Must have a sound knowledge in Opera PMS, SEO, Channel Manager, Booking Engines and Office Package.
Outstanding Interpersonal skills and highly customer oriented.
Excellent communication skills in English (Verbal & Written).
Previous experience in the Maldives is an advantage.

Job Description

Responsible for handling reservations functions of the resort and supporting the central reservation and sales & marketing team in maximizing occupancy and rate to achieve and/ or exceed target revenues.
Manage the daily tasks and operations of the Reservations team.
Responsible to prepare accurate reports as and when required and submit to the relevant parties promptly.
Responsible to manage all functions of reservations which handles all bookings for FIT/OTA’s/SLH & website booking engine.
Ensure that rates and special offers are set up properly in the PMS systems and are being applied properly by the reservation team.
Ensure that travel agent commissions are handled properly and closely work with credit control to ensure all payables are under control.
Creating, updating, and implementing standard operating procedures of the department.
Whenever required, handle difficult situations effectively and deal personally with any complaints or concerns from repeat, VIP, or high-profile clients.

Negotiable

20th March 2026, 12:00pm

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