Assistant Front Office Manager

39 Orchid Magu, PO Box 2015, Malé 20-02, Republic of Maldives

+960 665 6100

[email protected]

https://www.velassaru.com/

jobs / Front Office & Reception

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We are looking for a passionate and energetic Individual to join our team.!

Candidate profile

Minimum two years of experience in a similar role.
Proficiency in PMS Opera, and in other hotel management software and tools.
Strong leadership and management skills, with experience supervising and leading a team.
Outstanding interpersonal skills and highly customer orientated.
Fluent in verbal and written English, with additional proficiency in a European language (Spanish, Italian, or German) preferred.
Ability to work under pressure in a diverse multi-cultural team.

Job Description

Monitoring daily house count; expected arrivals/departures, In-house group activities, Room rates, Special rates, Promotions, adjusting guest allocations, and Planning 24 hour management and service availability.
Providing front office, communications, concierge, member services, reservations, valet, luggage, and transportation services
Train and supervise front office team and ensure smooth operation of front desk area.
Provide and ensure high-quality guest relations.
Monitor associate interaction in all areas of the property and promote optimal performance.
Support at key points to include arrival, guest room experience, lobby breakfast experience and departure.
Maintain desired levels of quality using management standards, guest comment cards, site web reviews and management inspection scores.
Perform associate training on policies, practices, and procedures.
Responsible for the operation of the Front Desk to include supervising associates and performing any/all front desk duties as required to include greeting guests, answering the telephone, performing guest transactions and operating the front office computer system.
Adhere to all safety procedures and informs management of any unsafe conditions.
As a member of the leadership team, to coach, support and develop his/her team members, whoever required.

Negotiable

16th February 2026, 12:00pm

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