Lead Engineer

MTCC Tower, Boduthakurufaanu Magu

1650

[email protected]

https://mtcc.mv/

jobs / Engineering

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We are looking for a passionate and energetic Individual to join our team.!

Responsibilities

Provide remote and on-site technical support to customers, troubleshooting issues with products and systems.
Diagnose and resolve hardware and software problems, including identifying root causes and implementing solutions.
Collaborate with the engineering team to develop and implement fixes and improvements based on customer feedback and field observations.
Perform preventive maintenance tasks to ensure the reliability and longevity of equipment.
Conduct repairs and replacements of faulty components, ensuring minimal downtime for customers.
Keep accurate records of service activities, including maintenance schedules, repairs performed, and parts used.
Provide training to customers on the proper use and maintenance of products, both in person and through documentation and online resources.
Respond to customer inquiries and provide timely and helpful support to ensure a positive customer experience.
Conduct quality checks on products and installations to ensure they meet company standards and customer expectations.
Identify areas for improvement in product design, installation procedures, and service protocols.
Maintain accurate records of service activities, including service reports, customer feedback, and inventory of spare parts.
Provide regular reports to management on service activities, including key metrics such as response times, resolution rates, and customer satisfaction.

Minimum Requirements

Negotiable

21st December 2025, 12:00pm

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