Archived
Qualification & Experience
Ooredoo Maldives Headquarters, Bageechaa Hingun, 23000 Hulhumalé, Republic of Maldives
929 or 960 9611000
Senior Officer - Complaint Resolution
Malé / K. Atoll
jobs / Customer Service
Posted 2 weeks ago
We are looking for a passionate and energetic people to join our team.!
Job Description
- Handle tough customer issues and escalate critical cases. Drive complaint reduction via root cause fixes and process improvements.
- Manage daily operations: staff scheduling, leave, briefings, and monitor complaints and refunds to meet SLAs.
- Ensure queries are answered within set standards for quality and achieve CSAT targets.
Qualification & Experience
- A' level or Diploma in a related field.
- Minimum 01 year of experience in a similar role.
Salary
Negotiable
Submission Deadline
14th August 2025, 12:00pm
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