Guest Relations Executive
Kuramathi Maldives / AA. Atoll
jobs / Guest Relations
Posted 2 days ago
We are seeking energetic, dedicated, and Results-oriented individuals to join our team !
Job Description
- Ensure that all operating standards are fully implemented, maintained and exceeded throughout the reception to reach guest satisfaction.
- Oversee all the arrivals, departures including VIP guests; ensure communication to associates of any upcoming special requirements.
- Support the Front Desk during check-in and check-out times ensuring personalized and professional service to our guests at all times. Give information to guests who have no tour guides.
- Ensure prompt, efficient and accurate service to all the customers to achieve high level of guest satisfaction.
- Ensure communication both within the department and across the resort is timely, accurate and comprehensive.
- Ensure that the reception team does its utmost to up sell our resort products and services.
- Handle guest needs, inquiries, requests and complaints by assuring appropriate action is taken or delegated until guest satisfaction has been met and exceeded
- Monitor guest experience and actively seeking verbal feedback from them on a regular basis. Implement actions to make improvements to guest service.
- Communicate on a daily basis with guests at the reception counter about their experiences, wishes and needs.
- Create with his / her team a warm, friendly and welcoming atmosphere in the lobby.
- Insist that the Front office and lobby area is cleaned at any time and co-operates very closely with the Housekeeping and Maintenance department.
- Is responsible for all report handling and giving them over to Front Office or Guest Service Manager /Duty Manager
- Report all potential and real hazards appropriately to the Front Office Manager or Resident Manager.
- To support by assisting with on-the-job training and orientation of new team members/trainees and other reasonable requests in order to
- Improve the performance and service standards of our team.
- Excursions: escort all guest to the jetty for departures. Drive the guest to the rooms if necessary
- Driving the buggy: escort all VIP guest to the rooms
Candidate profile
- Should possess excellent communication skills in Spanish / French / German, in addition to fluent English.
- Minimum 2 years in Front Office role in reputed hotels/ resorts
- Having worked with multicultural teams and international brands
- Excellent communication
- Team player with a positive attitude
- Excellent people management skills
Salary
Negotiable
Submission Deadline
15th May 2025, 12:00pm
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