Email Support Officer

Archived

20094 Boduthakurufaanu Magu, Malé

333-0122

[email protected]

https://www.bankofmaldives.com.mv/

jobs / Banking

Bank of Maldives is seeking to recruit a talented and qualified individual to the position of Email Support Officer in Customer Support. !

Roles & Responsibilities

Attend and respond to customer queries and concerns received through Social Media channels in accordance with the SLA.
Adapt the brand tone and voice when handling queries and concerns across all Social Media channels.
Work closely with the Corporate Communications Department to maintain consistency with the social voice and collaborate to identify sensitive issues.
Understand the public nature of social platforms and risks associated with such platforms in relation to brand reputation.
Ensure proper logging of all queries and calls in CRM and other required systems.
Ensure all assigned tasks are attended and resolved within the timeframe, as per current processes and policies
Provide customers with accurate information about the Bank’s products and services.
Provide excellent customer service with high attention to detail in writing.
Identify and analyze patterns and trends with queries and concerns to assist Supervisors/Managers in reporting to business units.
Perform any other relevant tasks assigned by the Supervisor/Manager

To be successful in this role you will ideally have

Strong understanding of Computer Literacy and Social Media channels. Especially Chat, Facebook, Twitter and Instagram
Excellent writing and editing skills, including interpersonal English and Dhivehi communication skills, with detailed attention to grammar and sentence structure.
Extraordinary typing skills
Ability to understand the customer’s tone in written conversations
Ability to Multitask
Should have a quick learning ability
Structured and created thinker, able to think at a corporate level and respond quickly to emerging issues.
Great problem solving skills
Demonstrate a professional, articulate and resilient attitude in the working environment.
Mature ability to work collaboratively with the team and within the wider organization.

Criteria

Negotiable

21st April 2025, 12:00pm

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