Customer Service Assistant

20094 Boduthakurufaanu Magu, Malé

333-0122

[email protected]

https://www.bankofmaldives.com.mv/

jobs / Customer Service

Bank of Maldives is seeking to recruit a talented and qualified individual to the position of Customer Service Assistant !

Roles & Responsibilities

To provide services to customers at Centre in accordance with the Operational Procedure Manual.
To attend the customer services and enquiries in a speedy, accurate, efficient and friendly manner
To work towards meeting assigned deadlines and other service delivery timelines
Managing customer applications and onboarding new clients.
Consistently deliver quality service to customers to achieve total customer satisfaction and trust
Solicit customer’s feedback and identify problem trends for improvement actions
Communicating courteously with customers
Investigating and solving customers problems
Handling customer complaints or any major incidents such as security issues and operational issues

To be successful in this role you will ideally have

Excellent analytical skills and judgment, good business sense, and decision-making skills based on Bank’s policies and procedures
Excellent communication and relationship management skills
Results driven and customer focused
Excellent salesmanship

Negotiable

25th February 2025, 12:00pm

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