Customer Service Officer

20094 Boduthakurufaanu Magu, Malé

333-0122

[email protected]

https://www.bankofmaldives.com.mv/

jobs / Customer Service

Bank of Maldives is seeking to recruit a talented and qualified individual to the position of Customer Service Officer !

Roles & Responsibilities

Supervise and manage all branch operations pertaining to counter transactions, applications, and various services.
Uphold the precision and organization of all teller transactions within the branch.
Monitor and enforce compliance with service level agreements across all provided services.
Conduct routine reconciliations of accounts and meticulously review daily and end-of-day reports.
Champion the delivery of exceptional customer experiences within the branch.
Provide motivation and coaching to staff to elevate their performance and customer service proficiencies.
Safeguard customer confidence and uphold the confidentiality of sensitive information pertaining to the bank's operations.
Responsibly, address and resolve customer complaints in a professional manner.
Actively promote the bank's diverse range of products and services to customers.
Implement strategic initiatives to drive sales and enhance customer engagement.
Foster a culture of risk management and exemplary service within the branch.
Ensure strict adherence to the bank's policies and procedures.
Collaborate closely with the Branch Manager to achieve branch objectives.
Execute additional tasks assigned by the Branch Manager

To be successful in this role you will ideally have

Thorough understanding of bank policies and procedures.
Proficiency in banking operations and transactions.
Excellent communication, presentation, and interpersonal skills.
Ability to motivate teams, provide exceptional customer service, and resolve complaints tactfully.
Strong problem-solving abilities and adeptness in decision-making under pressure.
Efficient time management and resource allocation skills.
Demonstrated salesmanship and a collaborative approach to teamwork.

Negotiable

25th February 2025, 12:00pm

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